Revised May 31, 2022
If you would like to learn more about Health Net Federal Services, LLC and its affiliated companies (collectively "HNFS") privacy policies, please go to the following web links, listed below.
California Privacy Rights – Privacy Notice for California Residents regarding information HNFS collects, uses and discloses
HNFS' Confidentiality Guideline describes how HNFS:
Privacy Act Statement
Military Health System Notice of Privacy Practices (NoPP) describes:
For general Health Insurance Portability and Accountability Act (HIPAA) information, visit the U.S. Department of Health and Human Services website.
For other privacy concerns, you may contact the HNFS Privacy Compliance Office at firstname.lastname@example.org.
This Policy explains how HNFS collects, uses, and discloses information about individuals who visit the Website. HNFS also utilizes the Military Health System Notice of Privacy Practices that describes how we use and disclose protected health information regarding beneficiaries, including individual rights with respect to such information, which is available in the Notice of Privacy Practices section (below).
The Notice of Privacy Practices also describes the procedures for filing a complaint. As discussed in the complaint section, you may file a written complaint in accordance with the Notice of Privacy Practices or with the Department of Health and Human Services.
No retaliation will occur against you for filing a complaint.
By using our website in any way, such as browsing or interacting, you signify that you agree with the terms of our current Policy as posted here. If you do not agree with this Policy, you should not use our website. HNFS may update or modify this Policy from time to time at our sole discretion by posting a new version on this website, with the date of last update noted at the top. We encourage you to visit this area frequently to stay informed because your continued use of our websites following the posting of changes to these terms means that you consent to such changes.
In general, you can visit our website without telling us who you are. You (or your personal representative) can, however, voluntarily provide personal information on the website, which refers to:
If you choose to interact on the website – such as by registering, requesting information or services, submitting orders, responding to questionnaires or surveys, or using mobile applications or social media platforms. HNFS will collect the personal information that you (or your personal representative) provide. We may enhance or merge the information that you provide to us directly with information from other sources, including third parties, or merge your personal information with data regarding how you use our site, for the purposes described below.
You can view your data in our system through our customer/member secure portal. To change or correct your information, please contact our Customer Service phone number located on the back of your ID card.
HNFS may collect, maintain, and use your personal information, including for the following purposes:
HNFS also collects certain non-personal information and aggregate information about you to help us analyze and improve the usefulness of our website. "Non-personal information" includes information that does not directly identify you personally, but provides us with anonymous "usage data," such as the number of unique visitors we receive, what pages are visited most often, and the navigation preferences and characteristics of our visitors. Examples of such non-personal information include, but are not limited to, cookies, browser information, web beacons and IP addresses.
Cookies: Cookies are pieces of information that a website transfers to a user's computer for purposes of storing information about a user's preferences, to deliver content specific to your interests, or to maximize the performance of our website and services. Cookies do not personally identify users (such as by collecting your name or address), but they do assign a unique data element to each visitor so that the website can recognize repeat users, track usage patterns, and better serve you when you return to the website. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
(a) Authentication – To identify you when you visit our website and as you navigate our website. Cookies used for this purpose are identify cookies.
(b) Status – To help us to determine if you are logged into our website. Cookies used for this purpose are identify cookies.
(c) Personalization – To store information about your preferences and to personalize the website for you. Cookies used for this purpose are identify cookies.
(d) Security – As an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally. Cookies used for this purpose are identify cookies.
(e) Analysis – To help us to analyze the use and performance of our website and services. Cookies used for this purpose are identify cookies.
1. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647 (Chrome)
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer)
(e) https://support.apple.com/kb/PH21411 (Safari)
2. Blocking all cookies will have a negative impact upon the usability of many websites.
3. If you block cookies, you will not be able to use all the features on our website.
Browser information: Web browsers collect and store information about the type of device and operating system you are using to access our website, as well as your device's MAC address for facilitating network communications. Accessing this information helps us to establish a secure and consistent connection to you during your visits to our website.
Web beacons: We may also place web beacons in our emails to measure the effectiveness of our email campaigns by identifying the individuals who open or act upon an email message, when an email message is opened, how many times an email message is forwarded, the type of software, device, operating system and browser used to deliver the email, and any URL accessed through our email message.
IP Address: An Internet Protocol address is a number that automatically identifies the computer or machine you have used to access the Internet. The IP address enables our server identify your geographic location and to send you the webpages that you want to visit, and it may disclose the server owned by your Internet Service Provider.
At this time, we do not honor "do not track" signals from a website browser. However, you may refuse or delete cookies. If you have your browser set to private browsing, or refuse or delete cookies, you may not be able to take full advantage of the website.
HNFS will not sell your personal information to any other third party for monetary or other valuable consideration. We do not currently share your personal information with any outside third parties in order for them to market directly to you.
HNFS may disclose your personal information to third parties for the following reasons:
Your personal information and non-personal information may be stored in HNFS databases, affiliated company or subsidiary databases, or databases managed by third-party service providers, which are located within the United States. Your information will be automatically transferred to these databases for storage and maintenance.
Our websites' web pages may embed plugs-ins, widgets, or other apps of various social media platforms, such as Facebook, Twitter, and YouTube. An example of such a plug-in is Facebook's "Like" button. When you encounter those embedded objects, your internet browser may make a direct connection to the social media platform's service and may share information such as which of our websites you have visited. Our websites may also be made available through third-party social media platforms.
HNFS has developed certain mobile applications that you may download to your mobile device. You can stop all collection of information by our mobile applications easily by uninstalling the mobile applications. You may use the standard uninstall processes available as part of your mobile device or via the mobile application marketplace or network. You may at any time opt-out from allowing us to have access to your premise location (GPS data) by adjusting the permissions in your mobile device.
HNFS takes reasonable steps to protect the security of your information, including use of appropriate physical, technical, and administrative safeguards. The nature of the Internet, however, prevents us from guaranteeing the confidentiality of information we receive through the website or via email. Therefore, please do not use email or this website (unless you are logged in to your tricare-west.com account and use the Secure Inbox available to you once logged in) to communicate information to us that you consider to be confidential.
HNFS does not intentionally collect personal information from children under 13 years of age, and children under age 13 should not submit any personal information to us. If we become aware that a child has provided us with personal information without parental consent, or a parent or guardian of a child contacts us through the contact information provided below, we will use reasonable efforts to delete the child's information from our databases.
HNFS may from time to time send electronic communications to you in the form of newsletters, notification of account status, and other communications, such as benefit notices. We may also send email communications regarding topics such as general health benefits, website updates, health conditions, and general health topics. We will offer appropriate consent mechanisms within the specific email communication, such as opt-out/unsubscribe, for these and other communications, or you can contact us as described below.
At certain locations on our website where we request information about the user, our website provides users the opportunity to opt-out of receiving communications from us. If you are logged in to your tricare-west.com site, you may also change your email preferences in your profile.
Please be aware that opting out of benefit notices or other communications will not apply to certain communications such as account status, website updates, or website functionality communications.
Health Net Federal Services, LLC
Privacy Compliance Office
4191 East Commerce Way
Sacramento, CA 95834
Information We Collect
HNFS collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with particular consumers ("personal information"). In particular, HNFS may have collected the following categories of personal information from its consumers within the last twelve (12) months:
|A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.
|B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
|A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.
|C. Protected classification characteristics under California or federal law
|Age (40 years or older), race, color, ancestry, national origin, citizenship status, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, military or veteran status, or genetic information.
|D. Commercial information
|Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
|E. Biometric information
|Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
|F. Internet or other similar network activity
|Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.
|G. Geolocation data
|Physical location or movements.
|H. Sensory data
|Audio, electronic, visual, thermal, olfactory, or similar information.
|I. Professional or employment-related information
|Current or past job history or performance evaluations.
|J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99))
|Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
|K. Inferences drawn from other personal information
|Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
For purposes of CCPA, personal information does not include:
Use of Personal Information
We may use or disclose the personal information we collect for one or more business purposes as listed in Section 3, How We Use Your Information, as described to you when collecting your personal information, or as otherwise set forth in the CCPA.
HNFS will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing notice to you.
Sharing Personal Information
HNFS does not sell personal information for monetary or other valuable consideration. However, HNFS may disclose your personal information to third parties for business purposes, or as required by law.
We may share your personal information with the following categories of third parties:
Your Rights and Choices
The CCPA provides Consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights. CCPA Request Form: California Consumers Privacy Act Request Form
1) Access to Specific Information Rights
You have the right to request that HNFS disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
2) Deletion Request Rights
You have the right to request to have HNFS delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
HNFS may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
a) Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
b) Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
c) Debug products to identify and repair errors that impair existing intended functionality.
d) Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
e) Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
f) Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
g) Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
h) Comply with a legal obligation.
i) Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
3) Exercising Access and Deletion Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period.
The verifiable consumer request must:
We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
4) Response Timing and Format
We endeavor to acknowledge and respond to the request within 45 days of its receipt. If we require more time, we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. We will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding the verifiable Consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
5) Sale of Personal Information
HNFS does not sell personal information for money or other vauable consideration. However, as outlined above, HNFS may disclose your personal information to third parties for business purposes or as required by law.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
HNFS reserves the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice's effective date. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.
Health Net Federal Services, LLC
Privacy Compliance Office
4191 East Commerce Way
Sacramento, CA 95834
HNFS, LLC and all of its subsidiaries/affiliates (collectively, "HNFS") have adopted a strict guideline regarding the confidentiality of certain information provided to HNFS employees. This guideline applies to all HNFS employees as described below:
Employees are prohibited from any unauthorized access to, use or disclosure of individual or health care provider information, HNFS’ proprietary information, including, but not limited to, medical records, claims, benefits or other administrative data that is personally identifiable, in addition to, HNFS’ quality improvement programs, reports, and disease management information (hereinafter, collectively referred to as "Confidential Information").
Employees must hold in strict confidence, and not copy, disclose or permit the disclosure to any person, other than as stated in HNFS privacy policies or contractual requirements, any confidential information. Employees must comply with HNFS policies and procedures concerning the safeguarding of all confidential information. Employees must comply with applicable state and federal laws and regulations regarding confidential information.