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Excellence

Our commitment to excellence and quality processes, procedures and accreditations distinguishes HNFS as a health care delivery leader. We are proud to maintain customer and stakeholder satisfaction through continuous improvement of business practices as demonstrated by our multiple industry best practice accreditations, certifications, standards and awards.

  • ISO and URAC accreditations since 2004
  • Team Excellence Award by Defense Health Agency (DHA) for excellence in fraud and abuse prevention and detection (2013)
  • Patriotic Employer Award – Department of Defense, Office of Employer Support of the Guard and Reserve (2015)
  • Top 10 Most Military Spouse Friendly Employers – Military Spouse and Victory Media's GI Jobs
  • Center of Excellence – Call center operations by Benchmark Portal since 2012
  • First Place – Benchmark Portal's Top 100 Call Centers (2016)
  • Best Customer Experience – TRICARE (tied with Kaiser) – 2015 Temkin Group Survey
  • Ranked #16 on Sacramento Business Journal's "Best Places to Work" list
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