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VCP and PCCC Customer Service Changes Effective Oct. 1

Tuesday, October 2, 2018

Health Net Federal Services, LLC’s (HNFS’) contracted duties with the U.S. Department of Veterans Affairs (VA) to manage Patient-Centered Community Care (PCCC) and Veterans Choice Program (VCP) transitioned back to VA on Sept. 30, 2018. 

Please note these important customer service changes:

  • The Veterans Choice Call Center line, 1-866-606-8198, is a national number established by VA. As of Oct. 1, callers in previous HNFS-managed regions (1, 2 and 4) will be redirected to VA. 
  • HNFS’ PCCC customer service line, 1-800-979-9620, is discontinued as of Oct. 1. 
  • On Oct. 1, HNFS opened a new provider services line. All veteran inquiries received on this line will be directed to VA.
  • For assistance with care not authorized by HNFS, providers and veterans can visit www.vets.gov/facilities to locate local VAMC contact information.
  • Providers are encouraged to visit www.va.gov/COMMUNITYCARE for information on VA’s Choice Provider Agreement program
Customer Service Line Number Hours Answered By Types of Inquiries
HNFS VCP/PCCC
Provider Services		 1-844-728-1914

Providers:
8:00 a.m.–5:30 p.m. Eastern time

Monday–Friday (excluding certain holidays)

 HNFS

VCP/PCCC inquiries
related to HNFS-authorized services

(providers only)
Veterans Choice
Call Center		 1-866-606-8198

Providers: 
8:00 a.m.–8:00 p.m. Eastern time
Monday–Friday (excluding certain holidays)

Veterans:
8:00 a.m.–10:00 p.m. Eastern time
Monday–Friday (excluding certain holidays)

 VA
(as of Oct. 1, 2018)

VCP-related
(veterans and providers)

 
HNFS PCCC
Call Center		 1-800-979-9620 Discontinued as of Oct. 1, 2018 N/A N/A